Cookies Policy

Understanding cookies and similar technologies

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-connected device. They allow a website to remember information about your visit and may help recognise your browser when you return. A cookie may be set by the website you are visiting or by a third-party service provider that supports a feature on the website.

Richard Casino may use cookies, pixels, tags, software development kits, local storage and other similar technologies. These tools may help keep the website operating, remember your preferences, support account and session functions, protect the website from misuse, understand how visitors use online services and measure the performance of communications where permitted.

Some cookies are temporary and are removed when you close your browser. Other cookies remain on your device for a longer period or until you delete them. The length of time a cookie remains may depend on its purpose, your browser settings, the technology used and the service provider responsible for it. Cookie names, providers and retention periods may change as the website and its services develop.

Information associated with cookies may include a device or browser identifier, browser type, operating system, general location, pages visited, approximate times of activity, preferences and information about how you interact with the website. Cookies do not normally contain your password in readable form. Information collected through cookies may be personal information where it can reasonably be linked to an individual, and it will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Cookies are not a replacement for responsible gambling measures, identity checks, account security controls or other safeguards. They are technology tools that may support the delivery, security and improvement of the website. The specific cookies used may depend on the pages you visit, the features you use, your device and the choices you make.

Types of cookies we may use

The cookies and similar technologies used on the website may be grouped into several broad categories. A category may not be active at all times, and not every technology described below will necessarily be used for every visitor. Some technologies may serve more than one purpose.

Strictly necessary cookies

Strictly necessary cookies support the basic operation, security and accessibility of the website. They may help load pages, maintain a secure session, route website traffic, remember information during a visit, support sign-in functions, protect forms and detect activity that could threaten the website or its users. Without these cookies, some pages, account functions or requested services may not work correctly.

Because these technologies are needed for essential website functions, they may continue to operate even if you reject optional cookies. Disabling strictly necessary cookies through browser controls may prevent access to some features or may require you to complete additional security checks.

Preference and functionality cookies

Preference and functionality cookies help remember choices you make, such as language, display settings, region or other website preferences. They may make future visits more convenient and help provide features that you request. If you disable these cookies, the website may remain available, but you may need to repeat certain selections or some functions may not behave as expected.

Performance and analytics cookies

Performance and analytics technologies may collect information about how visitors use the website. This may include which pages are viewed, how visitors move through the website, how long pages take to load, whether a feature is used successfully and where errors occur. The information may be combined or analysed to identify general trends rather than to identify you directly.

These insights may help us improve website navigation, content, design, accessibility, reliability and performance. Analytics providers may process information under their own privacy policies and may use cookies or similar technologies on our behalf or in connection with their services.

Security and fraud-prevention technologies

Cookies and similar tools may help identify automated activity, suspicious behaviour, repeated failed attempts, account misuse or activity that may place customers, transactions or the website at risk. These technologies can support risk assessment, account protection, fraud prevention and the investigation of unusual activity. Blocking them may affect access to certain services or result in additional verification being required.

Advertising and marketing technologies

Where relevant and permitted, advertising and marketing technologies may help measure the effectiveness of communications or present information that is more relevant to your interests. These technologies may be provided by third parties and may use information about your browsing activity across websites or services. Marketing activity remains subject to applicable laws, permissions, account preferences and responsible gambling requirements.

Third-party services and information sharing

Some website features may be supported by third-party providers. These providers may place or read cookies and similar technologies on our behalf, or may collect information under their own privacy policies. Examples of services that may involve third-party technologies include website hosting, content delivery, security, analytics, payment support, customer service, communications and marketing measurement.

The providers used on the website may change over time as services are reviewed, replaced or updated. A third-party provider may collect information about your device, browser, general location, website activity or interaction with a particular feature. It may also combine information collected through our website with information collected through other services, subject to its own terms and privacy practices.

We may share or permit access to cookie-related information where this is reasonably necessary to operate the website, provide services you request, maintain security, prevent fraud, analyse performance, communicate with you, comply with legal obligations or support legitimate business functions. Access to information may be limited to what is reasonably needed for the relevant purpose.

Cookie-related information may be processed in Australia or another country where we or our service providers operate. Where information is handled across borders, reasonable steps may be taken in line with applicable privacy obligations. Third-party providers may have separate policies explaining how they collect, use, retain and disclose information.

We encourage you to review the privacy information of any third-party service you choose to use, particularly where that service may set its own cookies or use information for analytics, advertising, fraud prevention or other purposes. Our Privacy Policy provides further general information about the handling of personal information.

Managing your cookie choices

Where available, the website may provide a cookie banner, preference centre or similar tool that allows you to accept, reject or manage non-essential cookies. Your selection may be stored in a cookie or another local setting so the website can remember your preferences. If you delete that setting, use a different browser or change devices, you may be asked to make your selection again.

You can also manage cookies through your web browser settings. Most browsers allow you to view stored cookies, block some or all cookies, delete cookies when the browser closes or receive a warning before a cookie is placed. The steps differ between browsers and devices, so you should check the support information provided by your browser manufacturer.

• Blocking all cookies may prevent parts of the website from working or affect sign-in, security checks and other requested functions.
• Deleting cookies does not necessarily delete information already collected or retained by a third-party provider.
• Changing browser settings on one device may not change settings on another device.
• Rejecting optional cookies may still allow general advertising or website content that is not personalised.
• Some technologies, including local storage and device controls, may need to be managed separately from ordinary browser cookies.
• If you use private browsing or regularly clear browser data, you may need to make your cookie choices again.

Where a cookie preference tool is available, your selection will generally apply to the browser or device used to make the selection. You may change your choice at any time by returning to the relevant settings or adjusting your browser controls. Essential technologies may continue to operate because they are required for security, requested services or core website functions.

Your cookie choices may affect how the website works. For example, rejecting functionality cookies may mean that preferences are not remembered, while blocking security technologies may prevent certain account or transaction features from operating normally. Choosing not to receive optional cookies does not necessarily stop all processing of information that is collected through essential technologies or other lawful means.

Updates, privacy rights and enquiries

We may update this Cookies Policy when the website changes, new technologies are introduced, service providers change or privacy and gambling requirements are updated. The latest version will be made available on this page. You should review the policy from time to time so you understand the current approach to cookies and similar technologies.

Depending on your circumstances and applicable law, you may have rights or choices relating to personal information collected through cookies and similar technologies. These may include requesting access to information, asking for inaccurate information to be corrected, raising an objection to certain processing or making a privacy enquiry. Requests may be subject to reasonable identity and security checks.

If you have a question about this Cookies Policy, your cookie choices or the way information is handled, please use the privacy or support contact method made available on the Richard Casino website. Do not send passwords, payment details or other sensitive information through an unsecured message. Our Privacy Policy contains further general information about personal information handling and privacy requests.

Continuing to use the website after reviewing a cookie notice does not necessarily mean that you have accepted every type of cookie. Where consent is required for optional technologies, those technologies will be used in accordance with the choices you make and the requirements that apply to the relevant activity. Essential cookies and similar technologies may be used where they are necessary to provide the website or services you request.

This Cookies Policy is intended to provide clear general information about the use of cookies at Richard Casino. It does not alter any other terms that govern your account or use of the website. If there is a difference between this policy and a specific notice presented through the website, the more specific notice may explain how a particular technology or feature operates.