Privacy Policy

About this Privacy Policy

Richard Casino respects the privacy of players in Australia and aims to handle personal information in a clear, responsible and secure way. This policy applies to information collected through the website, account services, customer support channels and other related interactions. It should be read together with the website’s terms and conditions and any notices shown when information is collected.

By using the website or choosing to provide information, you acknowledge that information may be handled for the purposes described in this policy. Some information is needed to create and operate an account, process transactions, complete identity checks and meet legal or security requirements. If you do not provide information that is necessary for these purposes, some website features or services may not be available.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on this page. Players should review the policy periodically, particularly before continuing to use account or gaming services after an update.

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and which services are requested. Richard Casino may collect information provided directly by a player, information created through account activity and technical information collected when the website is accessed.

Account and personal details

• Name, date of birth, residential details and other information used to create or maintain an account.
• Contact details, login information and communication preferences.
• Information provided when a player contacts support, submits a request or responds to a verification query.
• Records relating to responsible gambling settings, account restrictions or other player preferences where relevant.

Identity and verification information

• Identity documents and information used to confirm identity, age and eligibility.
• Details needed for customer due diligence, account security and anti-fraud checks.
• Information relating to unusual activity, account protection reviews or transaction checks.

Payment and transaction records

The website may handle payment details, deposits, withdrawals, wagering activity, account balances and transaction histories. Payment information may be processed with the assistance of payment providers or other service providers. Where possible, payment details may be handled directly by the relevant payment service rather than stored in full by the website. Records may still be retained to confirm transactions, prevent misuse, answer queries and meet legal or operational requirements.

Device, usage and cookie data

When a player visits the website, technical information may be collected, such as an IP address, browser type, device details, operating system, language settings, approximate location information, pages viewed, access times and referring website. The website may also use cookies and similar technologies to remember preferences, support account functions, understand usage and help protect services from suspicious activity.

How information is used and shared

Personal information is used only for legitimate business, service, security and compliance purposes connected with the website. Depending on the circumstances, information may be used to:

• Create, verify and administer a player account.
• Provide casino services, process deposits and withdrawals, and maintain accurate transaction records.
• Confirm identity, age and account ownership.
• Carry out anti-fraud, anti-money-laundering, security and risk-management checks.
• Respond to questions, provide customer support and investigate complaints or account issues.
• Communicate important information about an account, transactions, website services, security or changes to terms and policies.
• Send marketing or promotional communications where permitted and where the player has given the required consent or has another applicable basis for receiving them.
• Improve website performance, user experience, service reliability and security.
• Meet legal, regulatory, court, law-enforcement or other official requirements that apply to the service.
• Protect the rights, property and safety of players, the website and relevant service providers.

Information may be shared where reasonably necessary for these purposes. Recipients may include payment providers, identity and verification providers, technology and hosting providers, customer support providers, fraud-prevention services, professional advisers and organisations involved in security or compliance checks. These providers should receive only the information needed for the service they provide and may be required to protect it.

Information may also be disclosed where required or permitted by applicable requirements, for example in response to a valid legal request, to prevent fraud or serious misuse, or to protect the website and other people. Where third-party services process information, the handling of that information may also be subject to the third party’s own privacy notice.

Personal information may be processed or stored using service providers located in Australia or other countries. Where this occurs, reasonable steps should be taken to support appropriate handling and protection, subject to the requirements that apply to the relevant service.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be placed on a device when a website is visited. Some cookies are necessary for login, security, navigation and core account functions. Others may help remember preferences, measure website use, improve performance or support relevant communications. Cookies may be session-based, meaning they expire when a browser is closed, or remain for longer to remember settings.

Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect the operation of account features or prevent parts of the website from working as intended. Browser controls may also allow players to manage site data, notifications and similar storage technologies.

Security measures

Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and procedures for responding to security incidents. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Keeping information

Information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Players may have rights relating to the personal information held about them. These rights can depend on the type of information, the reason it is being used and the requirements that apply. Richard Casino will consider reasonable requests and may need to confirm a player’s identity before providing information or making account changes.

How to exercise your rights

To exercise a privacy right or ask a question about the handling of your information, contact support@richardcasino-au.top. Please describe your request clearly and include enough information for the relevant account or records to be identified. Do not send unnecessary sensitive information in an initial message. Additional details may be requested through a secure process where identity verification is needed.

• Access: request confirmation of whether personal information is held about you and, where available and appropriate, a copy or explanation of that information.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer needed or where there is another valid basis for removal. Deletion may not be possible for records that must be retained for legal, security, transaction or dispute-related reasons.
• Withdraw marketing consent: ask for consent to marketing communications to be withdrawn at any time. You may also use an unsubscribe option included in a marketing message, where available. Withdrawing marketing consent does not affect essential service or account communications.
• Information about use: ask for general information about how your data is collected, used, shared or retained.

Requests will be reviewed and handled within a reasonable time, taking account of the nature and complexity of the request. In some situations, access or deletion may be limited to protect another person’s privacy, preserve security, prevent fraud, comply with an obligation or maintain records that cannot lawfully be removed. If a request cannot be fully completed, an explanation may be provided where appropriate.

If you believe your personal information has been handled incorrectly or you are not satisfied with the response to a privacy request, contact support@richardcasino-au.top so the concern can be reviewed. Players may also have the option to seek independent advice or raise a concern with an appropriate privacy authority, depending on their circumstances.